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24/7 Technical Support
Posted 27 days ago
online Price
$2,000 – $2,700
Budget
0
Bids
$2,350
Avg Bid
📋 Project Details
Project Overview
My company requires a reliable freelancer to provide technical support for our software platform. The ideal candidate will have experience in troubleshooting and resolving issues via phone, email, and chat. We have a comprehensive knowledge base and existing ticketing system, but need help with escalating complex issues and providing timely support to our users. Deliverables include responding to all support requests within 2 hours, resolving 80% of issues on the first attempt, and maintaining a customer satisfaction rating of 95%. The timeline is 6 months, with a minimum of 20 hours per week. Familiarity with Zendesk, GitHub, and Linux is a plus.
Required Skills
⚡ Technical Support
⚡ Zendesk
⚡ GitHub
⚡ Linux
⚡ Troubleshooting
⚡ Customer Support
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24/7 Technical Support

💰 USD 2,000 – 2,700💼 Fixed Price 📍 Remote (Worldwide) 🔓 Open for Bids

Project Overview

My company requires a reliable freelancer to provide technical support for our software platform. The ideal candidate will have experience in troubleshooting and resolving issues via phone, email, and chat. We have a comprehensive knowledge base and existing ticketing system, but need help with escalating complex issues and providing timely support to our users. Deliverables include responding to all support requests within 2 hours, resolving 80% of issues on the first attempt, and maintaining a customer satisfaction rating of 95%. The timeline is 6 months, with a minimum of 20 hours per week. Familiarity with Zendesk, GitHub, and Linux is a plus.

Required Skills

Technical SupportZendeskGitHubLinuxTroubleshootingCustomer Support

About This Freelance Opportunity

This Fixed Price project titled "24/7 Technical Support" is currently open for freelancer bids on the DJN Freelance Marketplace. The client has set a budget of USD 2,000 – 2,700 for this engagement, with work delivered remotely from any location worldwide. Freelancers with relevant experience can submit proposals directly through the DJN platform to be considered for this role. DJN is a global freelance marketplace connecting verified professionals with clients across design, development, writing, marketing, and 50+ other categories.

How to Apply for This Project

To bid on "24/7 Technical Support", freelancers need a verified DJN account with a completed profile showcasing relevant portfolio work and skills. After signing in, use the "Place Bid" option on this project page to submit your proposal with your estimated timeline, deliverables breakdown, and total cost. Successful bidders receive project awards directly through the platform, and payments are held in secure escrow until milestone approval — protecting both client and freelancer throughout the engagement.

Frequently Asked Questions

Is this freelance project still accepting bids?

Yes, this project is currently open and accepting freelancer bids. Submit your proposal to be considered.

How does payment work on DJN?

DJN uses milestone-based escrow. When a client awards a project, funds are held securely until each milestone is delivered and approved. This protects freelancers from non-payment and gives clients confidence that work is completed before funds are released.

Can I work remotely on this project?

Yes, this is a fully remote freelance project — you can work from any location worldwide.

What skills does this project require?

The client has listed these required skills: Technical Support, Zendesk, GitHub, Linux, Troubleshooting, Customer Support. Freelancers with demonstrated experience in these areas are strongly encouraged to submit a proposal.

Writing a Clear Project Brief

Detailed requirements, a realistic timeline, a budget range and examples of similar work attract stronger proposals from qualified freelancers. Breaking a larger project into milestones makes progress easier to track for both sides.

About DJN - Dream Job Network

DJN is a freelance marketplace operated by 3D-LABS Engineering, an engineering firm in business since 2003. Clients post project-based work and freelancers submit proposals, with defined milestones, progress tracking and in-platform messaging across development, design, writing, engineering and related fields.

Project FAQs: Bidding, Skills and Delivery

How do I apply for 24/7 Technical Support?

Create a free DJN account, open this project page, and submit a proposal describing relevant experience, portfolio samples and your proposed timeline.

What skills are needed for this Technical Support project?

The skills listed on this project page are the starting point. Most Technical Support work also calls for demonstrated experience in similar projects, clear communication and the ability to meet agreed deadlines.

How is the project tracked?

DJN provides structured project management: defined deliverables, milestones, stage-by-stage progress updates and in-platform messaging between both parties.

Can I hire for ongoing work?

Yes. Clients can post follow-up projects or agree ongoing arrangements directly with a freelancer they have worked with before.

What is the budget for 24/7 Technical Support?

The budget posted by the client is $2,700. Final terms are negotiated between the client and the selected freelancer, so include your own rate in your proposal.